How can we help you?

If you have a question or concern about the conduct of your regulated healthcare provider, you should discuss it with the practitioner in question directly. Immediate and direct communication can resolve misunderstandings quickly and easily.

We take concerns and complaints about the conduct of healthcare professionals very seriously. To make a formal complaint contact the College responsible for that practitioner. A list of Colleges, including links to their website, is available here.

Colleges investigate complaints. Disciplinary committees made up of members of the profession as well as public members appointed by government. If standards were not met or a practitioner behaved improperly, the College has the authority to take a variety of corrective or disciplinary actions to help ensure the situation isn’t repeated.

Actions taken will depend on the nature and severity of the situation. Some examples of disciplinary actions include:

• formal reprimands; 
• imposing conditions on a practitioner’s license (e.g., must practice under supervision);
• ordering the practitioner to complete specialized programs/course; 
• imposing fines and the ability to suspend or terminate the professionals license to practice.

What Colleges don’t have the authority to do is compensate the complainant. All concerns and complaints are treated confidentially, within a process designed to ensure fairness to both the person making the allegation and the practitioner in question.

If you believe you have experienced sexual abuse or misconduct by a regulated health professional, there is support for you. Please read this information pamphlet  to learn more on how you can get help.

If a College does not resolve your complaint to your satisfaction you can contact Alberta’s ombudsman. If your complaint is about a hospital, wait times or the Alberta health care system, please contact Alberta Health.